IT Support & Helpdesk
Reliable technical support to keep your business running smoothly.
Comprehensive IT Support
Our IT Support & Helpdesk services provide businesses with reliable technical assistance to resolve issues quickly and minimize downtime. We offer both remote and on-site support to address a wide range of IT challenges.
With ITrovix as your IT support partner, you can focus on your core business while we ensure your technology infrastructure runs smoothly and efficiently.
Our IT Support Services
We offer a comprehensive range of IT support services to address all your technical needs.
Remote Support
Quick resolution of issues through secure remote access to your systems, minimizing downtime and disruption.
On-Site Support
Technical experts at your location for hands-on assistance with complex issues that require physical presence.
Preventive Maintenance
Regular system checks and updates to prevent issues and optimize performance of your IT infrastructure.
Software Support
Installation, configuration, and troubleshooting of business applications and operating systems.
Hardware Support
Diagnosis and repair of computer hardware, printers, servers, and networking equipment.
24/7 Emergency Support
Around-the-clock assistance for critical issues that require immediate attention to minimize business impact.
Our Support Process
We follow a structured approach to ensure efficient resolution of your IT issues.
Issue Reporting
Submit your IT issue through our helpdesk portal, email, or phone for immediate attention.
Triage & Assignment
Our team assesses the issue priority and assigns it to the most qualified technician.
Resolution
The technician works to resolve the issue remotely or schedules an on-site visit if needed.
Follow-up
We confirm the issue is resolved to your satisfaction and document the solution for future reference.
Support Plans
Choose the support plan that best fits your business needs. We offer flexible pricing tailored to your specific requirements.
Basic
Essential support for small businesses with basic IT needs.
- Business hours support (9am-5pm)
- Remote troubleshooting
- Email & phone support
- 4-hour response time
- Monthly system health check
Professional
Comprehensive support for growing businesses with moderate IT complexity.
- Extended hours support (8am-8pm)
- Remote & on-site support
- Priority email & phone support
- 2-hour response time
- Weekly system health check
- Quarterly IT strategy review
Enterprise
Premium support for businesses with complex IT infrastructure.
- 24/7 support for critical issues
- Unlimited remote & on-site support
- Dedicated support technician
- 1-hour response time
- Daily system health check
- Monthly IT strategy review
- Proactive monitoring & maintenance
Custom Support Solutions
We understand that every business has unique IT support requirements. Our pricing is flexible and tailored to your specific needs. We offer customized support packages and flexible contract agreements to ensure we provide a solution that fits your business needs and budget.
Get Custom QuoteFrequently Asked Questions
Find answers to common questions about our IT support services.
Ready to Get Started with IT Support?
Contact us today to discuss your IT support needs and find the right solution for your business.